1. Eligibility for Refunds

Refunds may be available where:

• The product or service was not delivered as described;

• The product is defective, damaged, or unusable upon receipt;

• You were charged in error;

• We are unable to provide the product or service you purchased.

To request a refund, you must contact us within [number] days of your purchase or delivery date.

2. Non-Refundable Items

Unless required by law, we do not offer refunds for:

• Digital products once accessed, downloaded, or delivered;

• Services that have already been completed;

• Custom, personalised, or made-to-order products;

• Sale, discounted, or promotional items;

• Gift cards or store credits;

• Products damaged due to misuse, neglect, or unauthorised handling.

3. Refund Requests

To request a refund, please contact us at:

Email: [support email]
Order information required: Order number, full name, purchase date, and reason for the refund request.

We may ask for additional information, including photos, proof of purchase, or details about the issue.

4. Refund Review Process

Once we receive your refund request, we will review it and notify you whether your request has been approved or denied.

We aim to review refund requests within [number] business days.

Approval of a refund is at our discretion, unless a refund is required by applicable consumer protection laws.

5. Refund Method

Approved refunds will be issued to the original payment method used at checkout, unless otherwise agreed.

Refunds may take [number] business days to appear in your account, depending on your bank, card provider, or payment processor.

6. Returns

Where a physical product must be returned, the item must be:

• Unused and in its original condition;

• Returned with all packaging, accessories, and documentation;

• Sent back within [number] days of refund approval.

Customers are responsible for return shipping costs unless the item is defective, damaged, or we made an error with the order.

We are not responsible for lost or delayed return shipments. We recommend using a tracked shipping service.

7. Exchanges

We may offer exchanges where a product is defective, damaged, or incorrect. Exchanges are subject to availability.

Where an exchange is not possible, we may offer a refund or store credit.

8. Cancellations

Orders may only be cancelled before they have been processed, shipped, delivered, or started.

Once an order has been processed or a service has begun, cancellation may not be possible.

9. Chargebacks and Payment Disputes

Before filing a chargeback or payment dispute, please contact us so we can try to resolve the issue.

We reserve the right to suspend or cancel access to products or services where a chargeback or payment dispute is submitted.

10. Consumer Rights

Nothing in this Refund Policy limits or excludes any rights you may have under applicable consumer protection laws.

Where local laws provide you with refund, cancellation, or return rights, those rights will apply in addition to this policy.

11. Changes to This Policy

We may update this Refund Policy at any time. Any changes will be posted on this page with an updated “Last updated” date.

12. Contact Us

For questions about this Refund Policy, please contact us:

[Business Name]
Email: [support email]
Address: [business address, if applicable]